Warranty Policy

Limited Warranty · ARZE & ZARUMA

Last updated: September 4, 2026

1. Limited Warranty Coverage

This warranty applies to products purchased directly from ARZE & ZARUMA LLC and covers manufacturing defects and shipping errors for the original purchaser.

2. Warranty Period and Coverage Scope

The warranty period is 30 days from delivery. Products must remain unopened and in factory-sealed condition to qualify.

3. What Is Covered

• Manufacturing defects
• Shipping damage (reported within 24 hours)
• Incorrect shipments

Approved claims are resolved via replacement or refund at our discretion.

4. What Is Not Covered

• Customer-caused damage
• Improper installation or misuse
• Opened or used products
• Cosmetic packaging issues
• Environmental or normal wear damage

5. Warranty Claim Process

• Contact support within 30 days
• Provide order details and evidence
• Claim is reviewed and evaluated
• Resolution is issued (replacement or refund)

6. Remedy and Resolution

We provide either replacement or refund depending on the situation.

7. Return and Inspection

Return shipping is covered for valid warranty claims.

8. Manufacturer Warranty Coordination

We may coordinate with manufacturers for additional warranty coverage.

9. Safety and Compliance

All warranty handling follows applicable safety and regulatory standards.

10. Commercial Orders

Bulk or commercial orders may have separate warranty agreements.

11. Limitation of Liability

This warranty is the only warranty provided and limits liability to the product value.

12. Warranty Transfer

This warranty is non-transferable and applies only to the original purchaser.

13. Record Keeping

Customers should retain purchase documentation for warranty claims.

14. Contact Information