Track your order

You'll receive your tracking number by email as soon as we hand your package to the carrier. The email subject line is "Your order is on its way" or similar and contains a direct link to the tracking page. Please also check your spam folder.

After dispatch it can take up to 24 hours for the carrier to scan the package into their system and for tracking to become visible online. Please try again a little later. If your package still isn't showing after 48 hours, please email us at hola@arzebrand.com.

If your order hasn't arrived after the estimated delivery time of 3–7 business days plus a 7 business-day buffer, please get in touch. We'll check the status with the carrier and open an investigation on your behalf if needed — free of charge for you.

Contact: hola@arzebrand.com · Phone: +1 201-858-3899

Please first check the following: (1) Has a neighbor or family member accepted the package on your behalf? (2) Has it been left in a safe place (porch, garage, mailroom) or with a nearby package locker? (3) Does the tracking history show a specific delivery location or photo? If none of the above helps, please contact us within 3 business days of the recorded delivery so we can raise an investigation with the carrier.

Please contact us within 7 business days of receipt at hola@arzebrand.com. Where possible, attach photos of the damage and the outer packaging — this speeds up processing considerably. Under our Return & Refund Policy, you have 30 days from receipt to return items in new, unused condition. See the policy page for the full returns process and your consumer protection rights under applicable state and federal law.

Once the package has been handed to the carrier we can no longer change the delivery address ourselves. However, most US carriers (USPS, UPS, FedEx) let you request delivery to a different address, hold at location, or redirect to a package locker directly with the carrier — usually via their app or the tracking page link above.

Yes — as long as the order hasn't been handed to the carrier we can normally cancel it. Please email hola@arzebrand.com as soon as possible with your order number. Once dispatched, our standard 30-day return policy under the Return & Refund Policy applies.