Shipping Policy

Shipping information · ARZE & ZARUMA

Last updated: September 4, 2026

1. Shipping Coverage and Availability

We ship to all 48 contiguous United States from our New Jersey facility. We do not ship to Alaska, Hawaii, Puerto Rico, or US territories at this time.

All orders require a valid street address. PO Boxes are not supported for large appliances and freeze dryers due to carrier restrictions and product size.

2. Processing Times

Orders placed before 2:00 PM Eastern Time are shipped the same business day. Orders placed after this time or on weekends are processed the next business day.

Custom or special orders may require an additional 1–2 business days for quality verification.

3. Shipping Methods and Delivery Times

• Standard Ground (3–7 days): Best for non-urgent deliveries.
• Express (2–3 days): Faster shipping for urgent orders.
• Next-Day (1 day): Available in select areas.
• Freight Shipping: 3–10 days for large appliances and freeze dryer units.

4. Shipping Costs and Calculation

Shipping costs depend on weight, size, destination, and delivery method. Final pricing is displayed at checkout.

Free shipping applies to orders over $500 (standard ground shipping only, contiguous US).

5. Hazmat and Regulated Shipping

Some freeze dryer units contain refrigerants classified as hazardous materials and are shipped in compliance with DOT and EPA regulations under 40 CFR Part 82 and 49 CFR Subchapter C.

Hazmat surcharges may apply. These products are limited to ground shipping only and cannot be expedited.

6. Packaging and Product Protection

All appliances and freeze dryers are packaged with reinforced materials, corner braces, and foam inserts to prevent damage during transit. Original manufacturer packaging is preserved whenever possible.

7. Order Tracking and Communication

Tracking information is sent via email once your order has shipped. Our support team is available during business hours for any delivery questions or assistance.

8. Inspection and Damage Claims

Inspect your package upon delivery. Report visible damage to the carrier and to us immediately.

Concealed damage must be reported within 24 hours of delivery with photographic documentation.

9. Returns and Exchanges

Defective or warranty-covered returns are shipped back at our expense. Customer-initiated returns require the customer to pay return shipping costs.

Return authorization is required before sending any items back. Please contact us to initiate a return.

10. Contact Information