Return & Refund Policy

Customer Protection · ARZE & ZARUMA

Last updated: September 4, 2026

1. Return Policy Overview

We provide return protection for manufacturing defects and shipping errors while ensuring compliance with product safety standards for kitchen appliances and freeze dryers.

2. Return Eligibility and Timeframe

Returns are accepted within 30 days of delivery for defective, damaged, or incorrect items.

Products must be unopened, unused, and in original factory-sealed condition.

3. Return Authorization Process

An RMA (Return Merchandise Authorization) is required before any return.

Contact us with your order number and issue details to receive approval.

4. Acceptable Reasons for Returns

• Manufacturing defects
• Shipping damage (reported within 24 hours)
• Incorrect items shipped

Returns for change of mind or incorrect ordering are not accepted.

5. Non-Returnable Items

Opened, used, or tampered products cannot be returned due to safety and hygiene standards.

Custom orders and modified products are also non-returnable.

6. Return Shipping and Packaging

You cover return shipping costs unless the return is due to our error or a defective product.

Products must be securely packaged in original packaging and shipped with tracking.

7. Inspection and Processing

Returns are inspected within 3–5 business days upon receipt at our facility.

8. Refund Processing

Refunds are issued within 5–10 business days after inspection to the original payment method.

9. Restocking Fees

No restocking fees apply for defective or incorrect items.

Other approved returns may incur up to 15% restocking fee.

10. Exchanges and Replacements

Defective products are replaced free of charge when stock is available.

11. Warranty Coordination

We coordinate with manufacturers to ensure the best resolution for you under applicable warranty terms.

12. Special Circumstances

Exceptions may apply in cases such as product recalls or safety-related issues.

13. Customer Responsibilities

You must inspect deliveries promptly and report any issues within the required timeframes listed above.

14. Contact Information