Contact Us
Get in touch with ARZE & ZARUMA LLC · we reply within one business day
The fastest way to reach us is email — usually answered the same business day. For time-sensitive inquiries you can also call the number below during business hours. Every question — orders, tracking, returns, invoicing, privacy requests — comes to the same team.
Order questions, tracking, returns, invoicing — all handled from this single address.
Phone
Available: Mon–Fri, 09:00–17:00 (ET). Outside these hours please email — we always respond faster than the callback queue.
Response times
| Inquiry type | Typical response |
|---|---|
| General question / product information | Same business day |
| Order status / tracking | Same business day |
| Return or refund request | Within 2 business days (see Refund Policy) |
| Bulk / wholesale inquiry | Within 1 business day |
| Privacy request (CCPA, state law) | Within 45 days (statutory) |
Mailing address
ARZE & ZARUMA LLC
116 Chapel Ave, 07305 Jersey City, United StatesFor returns, legal correspondence and any postal communication. Please always include your order number when writing to us.
Before you contact us
A lot of common questions are already answered on our Shipping Policy, Refund Policy, Track Order and Terms of Service pages. If your question is covered there, you'll usually get the answer faster by reading the relevant page than by emailing — but if anything is unclear, do email us. We prefer to over-communicate.
Privacy contact
For privacy-related requests (access, correction, deletion, portability, opt-out of sale/sharing under CCPA or applicable state law) please email hola@arzebrand.com with the subject line "Privacy request". Details of your rights and our processing are on our Privacy Policy.