GENERAL TERMS & CONDITIONS

- GENERAL TERMS AND CONDITIONS

- INTRODUCTION

- OUR DATA

- YOUR DATA AND YOUR VISITS TO THIS WEBSITE

- USE OF OUR WEBSITE

- SERVICE AVAILABILITY

- HOW TO PLACE AN ORDER

- TECHNICAL MEANS TO CORRECT ERRORS

- PAYMENT

- DELIVERY AND SHIPPING COSTS

- VALUE ADDED TAX AND INVOICING

- RETURNS AND EXCHANGES POLICY

- WARRANTIES

- LIABILITY AND RESPONSIBILITY

- INDUSTRIAL AND INTELLECTUAL PROPERTY

- VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

- LINKS FROM OUR WEBSITE

- WRITTEN COMMUNICATIONS

- NOTIFICATIONS

- EVENTS BEYOND OUR CONTROL

- DISCLAIMER INTRODUCTION

This document establishes the conditions governing the use of the website and the purchase of products offered on it. Please read these Terms and Conditions, our Cookie Policy and our Privacy Policy carefully before using this website. By using this website or placing an order through this website you agree to be bound by these Terms and Conditions and our Privacy Policy, so if you do not agree with all of the provisions of these Terms and Conditions and our Privacy Policy, you should not use this website. If you have any questions regarding the General Terms and Conditions or the Privacy Policy, you can contact us at the contact details indicated in the following point.

OUR DATA

The sale of articles through this web page is carried out by Poparoid Partners, S.L., (hereinafter ARZE), a Spanish company with address in C. de Piamonte, 23 28004 Madrid with NIF: B-01691435, and contact through e-mail: hola@arzebrand.com.

YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The personal data you provide about yourself, will be treated in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of such information and data and in turn, declares that all information or data you provide are truthful and correspond to reality.

USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to: - To make use of this website only to make legally valid inquiries or orders. - Not to place any false or fraudulent orders. If we reasonably believe that such an order has been placed, we will be entitled to cancel it and inform the relevant authorities. - To provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to fulfill your order. By placing an order through this website, you represent that you are over 18 years of age and have the legal capacity to enter into contracts.

SERVICE AVAILABILITY

The items offered through this website are only available for delivery to Spain. If you live outside Spain, you can contact our Customer Service at hola@arzebrand.com, to see the available shipping methods.

HOW TO PLACE AN ORDER

To place an order, you can create an account through the user icon in the upper right corner of your screen. Once you are logged in, click on 'Register' and you will be able to follow the checkout procedure. If you do not wish to register you can place an order as a "New Customer", choosing first the products that may be of interest to you, filling in all those data that are mandatory during the procedure and finish by confirming the purchase. To select the size you can click on the link "Size guide", if you also need advice, please do not hesitate to contact our customer service at hola@arzebrand.com. You will then receive an email acknowledging receipt of your order, this can take up to 2 hours to receive the confirmation email after placing your order (check your spam inbox). If your payment has been processed and you have not received a confirmation after two hours, please contact our customer service at hola@arzebrand.com. You will also receive a confirmation email after placing your order. We will then begin processing your order, it usually takes 24 hours and we will inform you by email when your order is being shipped to you and you will receive the tracking number. You can use this information to track your package until it is delivered to you. If you have lost your invoice and would like to receive a copy, please contact our customer service at hola@arzebrand.com and we will send it to you.

TECHNICAL MEANS TO CORRECT ERRORS

You may correct errors related to the personal data provided during the purchase process by contacting customer service through the e-mail address: hola@arzebrand.com. In the event that there is an error in the address (total or partial) and a second shipment is required, the customer will be responsible for the shipping costs that may be incurred. This website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Also, this website provides details of all the items you have added to your cart during the purchase process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, at the email address mentioned above, to correct the error.

PAYMENT

The form of payment of the purchases will be selected during the purchase process and the payment, according to the chosen form, will be made at the end of the purchase process and will be an indispensable condition for the formalization of the purchase. The following payment methods are accepted: Payment shall be made through any of the following means: Credit or debit card purchases; the user must provide the card holder's name, number, expiration date and CVV. All information will be processed through the bank's POS. PayPal payment; PayPal allows consumers with email to send payments online securely, conveniently and cost-effectively. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. For more information you can visit Paypal's website: http://www.paypal.com. If for any reason you have not been able to complete the payment due to a "Payment failed" notification, try deleting your cookies and cache data, use a different browser or use a different payment method. If this does not solve the problem, please contact our customer service. If after paying the error on the website is "Order Failed", please contact our customer service as soon as possible so we can start processing the shipment of your order by sending us a screenshot of the payment screen and we will send you the shoes.

DELIVERY AND SHIPPING COSTS

All the products offered on the website are available (except for out of stock or exceptional cases). Once the stock is verified, we will process the orders to be delivered within 24 to 48 hours, on working days from the day after the order is placed. Orders placed on Friday will be shipped on Monday. * Transit times may be longer during the COVID-19 period * Orders received on Fridays or holidays will be shipped on Monday. Orders received on Fridays or holidays will be shipped the next business day with courier company. If for any reason there is a delay in shipment we will inform you of the estimated delivery time. In case your order is cash on delivery, make sure you have the necessary amount available when the courier arrives. Each time a package is shipped, the carrier notifies the shipping status by email. Check your SPAM messages 24 hours after placing the order if you have not yet received any mail. * For orders placed on Friday, the tracking number will be sent on Monday or Tuesday. If the order is finally returned by the courier agency due to the impossibility to contact the customer, the customer will be responsible for the cost of the new shipment. It is not possible to specify the exact time of delivery, just as the courier company will not contact you before the first delivery attempt. If there is any error in your order received, please contact us and we will inform you of the best way to solve the error at no cost to you. Shipping costs will be specified at the time of purchase.

Shipping to mainland Spain & Balearic Islands is free for all orders.

For international shipments

GERMANY, ITALY, PORTUGAL, AUSTRIA, NETHERLANDS, BELGIUM, FRANCE & IRELAND

- Orders over 60€, shipping cost is FREE.

- Orders below 60€, shipping cost is 10€.

SWEEDEN, DENMARK & FINLAND

- Orders over 60€, shipping cost is FREE

- Orders below 60€, shipping cost is 10€.

UNITED STATES OF AMERICA

- Orders over 60€, shipping cost is 20€

- Orders below 60€, shipping cost is 30€.

VALUE ADDED TAX AND INVOICING

In accordance with the provisions of article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the articles shall be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Article 21 of Law 37/1992, without prejudice to the application of taxes and duties under the regulations in force in each of these territories. The customer will be able to download the invoice of the purchases made by accessing with his user password to the order history. However, the customer may request at any time to receive a copy of the corresponding invoice by telematic means or on paper, at his choice.

RETURNS AND EXCHANGES POLICY

The user may revoke the purchase or withdraw from the contract within 30 calendar days without justification. The withdrawal period will expire 30 calendar days after you or a third party indicated by you, other than the carrier, acquired material possession of the goods. Please note that we cannot accept returns of products that show visible signs of wear and tear. Products must be returned in their original condition and in their original box. If this is not the case, the refund will not be made. That is why we recommend trying your sneakers on a carpeted surface indoors. When an option is chosen, the return process begins and therefore cannot be modified. In case of withdrawal from the contract within 30 calendar days, ARZE will refund the price of the product (without the shipping expenses). The return must be made to the following address: ARZE Polígono Industrial B, parcela 3 46800, in Xàtiva (Valencia)

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). If we have made a mistake by sending you a pair that does not correspond to what you ordered, please apologize in the first instance, we will handle it immediately! If the reason for the return is that the returned item is defective or does not correspond  ARZE, will bear the cost of the return and reshipment.

For exchanges in the European Union, we will bear the cost for the first exchange. For International orders, the cost of the exchange will be 20 euros.

In order to be coherent with our sustainability project and reduce our impact on the planet, we ask you to make a responsible use of exchanges and make sure of the size and model (through our "size guide") before placing your order. *If a second change of size or model is necessary, the shipping costs will be paid by the customer.

If the reason for the return is that the order does not satisfy you:

- We will refund you the amount, excluding delivery costs.

- The refund will be made no later than 14 calendar days from the date on which we receive the product.

- The refund will be made using the same means of payment that was used for the initial transaction, minus shipping costs.

- We reserve the right to withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.

If 14 days have passed and you have not received your refund, please email hola@arzebrand.com with your order number and tracking code and we will contact you as soon as possible.

WARRANTIES ARZE

unconditionally guarantees that all products we manufacture and sell through our website must be free of production defects. If any of our products are not in perfect condition, simply click here and fill out the returns and exchanges form. Please note the following limitations:

- We will not accept returned orders if the item has been worn or damaged by the customer.

- Only items purchased on the ARZE website will be subject to return.

The contractual guarantee offered is the one established in the Royal Legislative Decree 1/2007, of November 16, which approves the Revised Text of the General Law for the Defense of Customers and Users. ARZE shall be liable for any lack of conformity that becomes apparent within two years of delivery, provided that the customer has informed us of such lack of conformity within two months of becoming aware of it.

LIABILITY

Except as otherwise expressly provided in these Conditions, our liability in connection with any product purchased on our website shall be strictly limited to the purchase price of such product.

INDUSTRIAL AND INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademark and other intellectual property rights in the materials or content provided as part of the website belong at all times to us or to those who have licensed their use to us. You may use such material only as expressly authorized by us or by those who have licensed it to us. This does not prevent you from using this website to the extent necessary to copy your order information or Contact Us data.

VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

You must not misuse this website by knowingly introducing viruses, Trojan horses, worms, logic bombs or any other technologically harmful or damaging programs or material onto this website. You will not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database related to our website. You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack. Failure to comply with this clause could lead to the commission of offenses punishable by the applicable regulations. We will report any breach of such regulations to the competent authorities and will cooperate with them to discover the identity of the attacker. Likewise, in the event of a breach of this clause, you will immediately cease to be authorized to use this website. We will not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or disruptive programs or materials that may affect your computer, computer equipment, data or materials on account of your use of this website or your downloading of any content from or redirected to this website.

LINKS FROM OUR WEBSITE

In the event that our website contains links to other websites and materials of third parties, such links are provided for informational purposes only and we have no control over the content of such websites or materials. We therefore accept no liability for any loss or damage arising from their use.

WRITTEN COMMUNICATIONS

Applicable law requires that some of the information or communications we send to you must be in writing, however, by using this website you agree that the majority of such communications with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with legal requirements to be in writing. This condition shall not affect your statutory rights.

NOTIFICATIONS

The notifications you send us should preferably be sent through our contact form. In accordance with the provisions of the preceding clause and unless otherwise stipulated, we may send communications either by e-mail or to the postal address provided by you when placing an order. Notices will be deemed to have been received and properly made at the same time they are posted on our website, 24 hours after an e-mail is sent, or three days after the postmark date of any letter.

EVENTS BEYOND OUR CONTROL

We shall not be liable for any failure or delay in the performance of any of our obligations where such failure or delay is due to events caused by force majeure. Force majeure shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and among others, the following: - Strikes, lockouts or other industrial action. - Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war. - Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. - Inability to use trains, ships, airplanes, motor transport or other means of transportation, public or private. - Impossibility of using public or private telecommunications systems. - Acts, decrees, legislation, regulations or restrictions of any government or public authority. Obligations shall be deemed to be suspended for the period during which the force majeure continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the force majeure. We will use all reasonable efforts to bring the force majeure cause to an end or to find a solution that will allow us to perform our obligations despite the force majeure cause.

WAIVER

Failure by us to require strict performance by you of any of your obligations under a contract or these Terms or failure by us to exercise any rights or remedies to which we may be entitled under such contract or these Terms shall not constitute a waiver or limitation of any such rights or remedies or relieve you from any such obligations. No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy under any agreement or the Terms. No waiver by us of any of these Terms or of any rights or remedies arising under any contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to you through the various means of contact you have provided to us.

PARTIAL NULLITY

If any of these Conditions or any provision of a contract, were declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of invalidity.

OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS

We reserve the right to modify these Terms and Conditions. We will keep you informed of material changes to these Terms and Conditions. These will not be retroactive and, subject to possible exceptions on a case-by-case basis, will apply after 10 days from the date of their publication in the relevant notice. If you do not agree with the changes, we recommend that you do not use our website.

APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law. These General Conditions are subject to and shall be governed in accordance with the provisions of the laws of Spain, in particular: - Law 7/1998, of April 13, 1998, on General Contracting Conditions, - Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, - Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, - Law 34/2002 of July 11, 2002 on Information Society Services and Electronic Commerce. The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of the domicile of the consumer.

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions are welcome. Please send us such comments and suggestions, as well as any queries, complaints or claims via our contact form, postal address or e-mail address indicated in Clause 2 of these General Terms and Conditions. In addition, we have official complaint forms available to consumers and users. You can request them through our contact form. Your complaints and claims to our customer service will be dealt with as soon as possible and, in any case, within a maximum period of one month. Likewise, they will be registered with an identification code that we will inform you and will allow you to follow up on them. If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address Email in order to request an out-of-court settlement of disputes. In this regard, if the purchase between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request with us an out-of-court settlement of consumer disputes accessible through the address https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES