Exchanges & Returns
DEADLINE TO REQUEST AN EXCHANGE OR RETURN
You have 30 calendar days from when you received your package to make an exchange or return.
Please note that we cannot accept returns of products that show visible signs of wear. Products must be returned in their original condition and in their original box. Otherwise, the refund will be refused.
The following exchange fees apply:
Austria, Belgium, France, Spain, Luxembourg, Germany, Netherlands - €5
Denmark, Sweden, Finland, Czech Republic, Italy, Croatia, Slovenia, Slovakia, Monaco, Andorra - €10
Hungary, Poland, Cyprus, Malta, Greece, Ireland, Liechtenstein, Portugal, Bulgaria, Latvia, Lithuania, Romania, Estonia - €15
Switzerland & UK - €15
Norway, Iceland, Bosnia-Herzegovina, Gibraltar, Montenegro, Israel, Serbia - €15
USA & Canada - €25
Indonesia, Hong Kong, Singapore, Taiwan, South Korea, Malaysia, Japan, China - €25
United Arab Emirates, Qatar, Bahrain - €25
Australia & New Zealand - €25
Exchange fees cover the restocking and handling of the goods.
RETURNS:
If you wish to request a refund to your original payment method, take into consideration that return shipping costs will be deducted from the total refunded amount.
The following return shipping costs may apply:
Austria, Belgium, France, Spain, Luxembourg, Germany, Netherlands - €10
Denmark, Sweden, Finland, Czech Republic, Italy, Croatia, Slovenia, Slovakia, Monaco, Andorra - €15
Hungary, Poland, Cyprus, Malta, Greece, Ireland, Liechtenstein, Portugal, Bulgaria, Latvia, Lithuania, Romania, Estonia - €25
Switzerland & UK - €25
Norway, Iceland, Bosnia-Herzegovina, Gibraltar, Montenegro, Israel, Serbia - €25
USA & Canada - €35
Indonesia, Hong Kong, Singapore, Taiwan, South Korea, Malaysia, Japan, China - €40
United Arab Emirates, Qatar, Bahrain - €40
Australia & New Zealand - €40
HOW CAN I MAKE AN EXCHANGE OR RETURN?
If you want to make a return from Spain, Portugal, France, Germany or the Netherlands, click here to access our returns portal, where you will have to enter your order number and the email you used to make the purchase. During the return process, you will be able to request an instant refund!
To make a return from any other country, contact us at hola@arzebrand.com.
HOW LONG WILL IT TAKE TO RECEIVE THE REFUND?
Depends on the method you have selected
- Non-instant refund: it can take up to 15 days - Keep in mind that your order has to arrive at our warehouses and we have to review it manually.
- Instant bank account refund – takes less than 10 seconds
- Instant refund on original payment method: depending on the method it can take between 1 and 3 days. The good thing is that it does not depend on the collection.
- Instant credit refund: takes 1 second
If 14 days have passed and you have not received your refund, please send an email to hello@arzebrand.com with your order number and tracking code and we will contact you as soon as possible.
We reserve the right to withhold or refuse reimbursement until we have received the goods back, or until you have provided proof of return of the goods, whichever condition is met first.
HOW LONG WILL IT TAKE TO RECEIVE THE EXCHANGE?
Almost nothing! Thanks to Reveni we make instant changes: we will send you the new product as soon as you finish the request, without having to wait to receive the original garment. And in parallel we will ask you to send us the original product by picking it up at home or delivering it to a point.