SIZES
DELIVERIES
ORDERS
RETURNS AND EXCHANGES
DAMAGED ITEMS
MY ACCOUNT
BILLING AND PAYMENTS
RANDOM Q&As ABOUT US

SIZES

We want to make it easy for you so we’ve included a size guide in each and every product page. You just have to click on the link ‘Size guide’ and tadaaaaaa: a simple set of instructions will pop up on the screen.

Please make sure you get the right size before you order your sneakers. We’d like to avoid as many unnecessary return orders as possible. The planet would appreciate it too :)

DELIVERIES

Ooouh yeah!! We ship all around Europe and US

Shipping to mainland Spain & Balearic Islands is free for all orders over 60€. Less than this, 5 euros.

For international shipments

GERMANY, ITALY, PORTUGAL, AUSTRIA, NETHERLANDS, BELGIUM, FRANCE & IRELAND

- Orders over 60€, shipping cost is FREE.

- Orders below 60€, shipping cost is 10€.

SWEEDEN, DENMARK & FINLAND

- Orders over 60€, shipping cost is FREE

- Orders below 60€, shipping cost is 10€.

UNITED STATES OF AMERICA

- Orders over 60€, shipping cost is 10€

- Orders below 60€, shipping cost is 30€.

HUNGARY, SWITZERLAND

- Shipping +10€

UK & IRELAND

- Shipping +20€

And other countries? Good question! Our Customer Support team will be able to give you a better answer than me. They’ll help you find a way to spread the ARZE vibes all around the world. Send them an email: hola@arzebrand.com.

ORDERS

RETURNS AND EXCHANGES

Of course! You have 30 days to return or exchange all products. However, because we love this planet so much, we kindly want to remind you to be responsible when returning products. Double check your size and shipping details before you order.

EXCHANGES:

National & Europe: FREE

US: Not. You need to make a return and then a new order.

RETURNS:

Spain - 4 eur

Europe - 10 eur

US - 25 eur

Take into account that the shipping cost for the return will be deducted from the refund.

In case you need any extra help or clarification, please contact us hola@arzebrand.com

As long as they’re not used, you have the right to return all items within 30 days. We cannot refund you for sneakers or items if they’re damaged. Returned items must look brand new. So, if you want to try your sneakers on, try them on on a carpet.

Once the return order has been processed, you can’t make any changes.

Want to return your sneakers? Click here and fill out the form

It usually takes 14 business days after the parcel has been delivered to us. That’s the time we need to inspect the item and approve your return. Once approved, we’ll refund you using the same payment method you used to purchase the sneakers. The refund doesn’t include the shipping fees you paid for when you purchased the product.

DAMAGED ITEMS

First thing’s first, sorry! We guarantee that all the products we manufacture and sell through our website must be free of manufacturing defects.

Click here and fill out the form to start your return. But, first, make sure you are complying with the following rules:

• We will not accept your return if the item has been worn or damaged.

• You can only return items purchased on the ARZE™️ website.

MY ACCOUNT

BILLING AND PAYMENTS

Hey, no worries! These are some things you can do:

- Clear your browser’s cookies and cache

- Switch to a different browser

- Use a different payment method

If you’re back to square one, contact our Customer Support team.

If the money is no longer in your bank account but your screen says the payment failed, reach out to Customer Support ASAP. Send a screenshot of the payment and they’ll take care of it.

You will get the refund within 14 business days from returning the item you bought. We’ll transfer the money to the credit card / bank account you used for your purchase.

If you haven’t received the money yet and it’s been more than 14 days, send us and email with your order reference number, track number and we’ll contact you as soon as we can.